800Hightech

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Read below for comments from happy 800HighTech.com customers. Do you see someone from your military community or someone that you know?

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I thought that you all did very well on the customer service and the product was great. I got an e-mail that my computer was being shipped out to me and the very same day i got the computer. I have used it everyday sence I have gotten it . Thank you for everything you all were great.

Gary

Well i just like to say that the computer i got from you is outstanding.. And since i am now in charge of a couple guys, i send them right to u when the stand in awe of my monster of a machine. There should be another guy..gary martin, i sent him your way too with a laptop order.. They are both my guys, and both are roommates, so i can;t have them yelling over whoses computer is better..lol.. thanks for all your help, and i will try to send as many as i can your way... i think i mite have another one soon hitting u guys up..thanks again.. u guys are the best!!!

Joe

"I just wanted to take a second to thank you for you patience. I know how difficult it can be at times dealing with surly customers. When most companies would have told me to go 'screw' myself and find somewhere else to get my computer from, you stood by and continued to offer 'Quality' customer service. You quick responses and solutions to the multiple problems with my order is what will guarantee 800Hightech.com's success in the future. Going above and beyond is something so very few companies pride themselves with anymore. You have shown why your company has thrived where so many others have failed. From a personal standpoint, thank you for all of your help and assistance and although I have not received my computer as of yet, I can guarantee I will be coming back to 800Hightech.com in the future and referring as many people as I can so that they can see what the 'Hype' is all about."

James Browning

I would just like to thank you again for you and your company's support. Your staff is very helpful and supportive. You should be proud of the individuals you have working with you. Some thing that I found that was quite remarkable was that I emailed you on a Saturday and I received a phone call from you on a Sunday, not an email which is quite impressive in my eyes. Being the CEO of the company I feel that you really put your customers first and that is important! Obviously you know what it takes to run a successful company. I am pleased and satisfied customer and hope to continue doing business with you and your company in the future! Again, THANK YOU!"

Tracy Thomas Okinawa Japan

Highlight of a support email exchange

Hello Brian,
My name is Casey, the tech-support for your computer. I have called you twice, but you are not at home. I think the best way is to write to you.

Let me ask some questions?

Did you see display on your monitor?
Did you hear "beep" sound from the computer?
What is your local voltage outlet 110V or 220V? We have set the computer to 220V, the switch is in the back. If you have 110V outlet at you house, you need to switch back to 110V.

Let me know please, so I can help you to solve the problem.

Customer:
"I'm sorry that you couldn't reach me at home. I am kind of busy, and our time difference makes it hard for me to know what time it is in different states. I remember the paper that came in the box with my computer saying that it was set to 220. So I had looked into what voltage is in my dorm room, and it was 110V. So I changed it to the correct setting and it is running strong. I would like to thank you guys for making such quality computers, and best yet, computers that are fully upgradeable. Its hard to find that these days. I am more than satisfied with your product, and for 800 High Tech helping me get it. Is it ok if I save your email so I can write you if I ever have any more problems??? Thank you for your assistance

I needed a new computer and contacted Mr. Mike Brennan. What a straight up guy, comes right out and tells you what he can do for you and what he has.... Tells you what the other companies offer and why he is different. I was a little apprehensive at first because he comes on so strong but everything he claimed came through exactly as he claimed it. I am totally satisfied with my laptop, actually I got more than I thought -- specs and reality are different but I sure am happy. I waited for about 4 months before sending this in just to be sure of the dependability and I have to say this is the first laptop that I have had (out of 8) that I have had no trouble with at all. Everything works better than expected. I tell anyone who is looking for a computer about 800HIGHTECH.COM, it's the best straight up deal for the best product and I haven't heard a complaint yet. I know where I'll be calling when it's time to upgrade to another laptop---Mr. Mike Brennan. Thanks 800HIGHTECH."

William Charron

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