1) Which browsers can I use to access this site?
Browsers Supported by myPay:
-
Netscape version 6.1 or later on Windows
-
Netscape version 4.75 on Windows
-
Internet Explorer version 6.0 or later on Windows
Browsers Blocked from accessing myPay:
-
Netscape version 6.0 on ALL Operating Systems
-
Netscape before version 4.06 on ALL Operating Systems
-
Internet Explorer before version 4.0 on ALL Operating Systems
-
All browsers without 128-bit encryption on ALL Operating
Systems
Browsers Which May Be Used to Access myPay, But for Which No
Support Will be Provided by myPay:
NOTE: If you are using special interpretive software, such as a
screen reader, in addition to your browser, you should set the special software
to read forms ("forms mode"). If you do not have "forms mode" turned on, you
may not be able to change data items in the myPay on-line forms. For some
software, you can turn "forms mode" on by pressing the ENTER or RETURN key.
Check your software's on-line help for instructions.
2) Can I use the browser provided by My Internet Service
Provider?
If you are using a web browser provided by your Internet
service provider or on-line service, you might not be able to use the full
security capabilities of myPay. (Examples of service providers are America
On-Line, CompuServe, and The Microsoft Network.)
We recommend that you use the official Microsoft Internet
Explorer, available from http://www.microsoft.com,
or Netscape Navigator, available from
http://www.netscape.com. myPay only
supports browsers with JavaScript and strong encryption enabled.
3) What is 128-bit encryption?
In order to use the myPay website, you must use a web browser
that supports Secure Socket Layers (SSL) protocol with 128-bit encryption
software (strong encryption) and JavaScript enabled. This prevents information
from being read by others on the Internet while it is being transmitted between
your web browser and the myPay website. 128-bit encryption is the highest level
of encryption available.
4) How do I know if I have 128-bit encryption?
Because browsers vary, you should see your system
administrator, check the manual, use the help option, or call/e-mail your
browser vendor's technical support group to verify that you have 128-bit
encryption. If you are unable to use 128-bit encryption, use the myPay
Interactive Voice Response System (IVRS) toll free at 1-877-363-3677, or commercial at (478) 757-3119. (You cannot reach a customer service representative at
these numbers.)
5) Where can I get a 128 bit browser?
6) How do I enable JavaScript?
Since directions for enabling JavaScript vary across browsers,
you should see your system administrator, check the manual, use the help
option, or call/e-mail your browser vendor's technical support group for
instructions and support in enabling JavaScript.
7) What is cache (or caching)?
Browsers can automatically store/save (cache) pages displayed
on your monitor to your hard drive. Caching (automatically saving pages to your
hard drive) can allow others to see your personal information if they have
access to your machine. When you are operating in the SSL mode, some browsers
allow you to set the cache to be cleared (deleted) upon exiting the browser. If
possible, you should set the cache to be cleared upon exiting the browser when
using myPay.
8) How do I set the browser cache to clear upon exiting?
Since directions for clearing the cache vary across browsers,
you should see your system administrator, check the manual, use the help
option, or call/e-mail your browser vendor's technical support group for
instructions and support in setting the browser cache to clear upon exiting.
Caching cannot be disabled in every browser, and disabling the caching feature
may prevent you from printing your LES.
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9) How do I access myPay?
If you do not have a myPay PIN, proceed to FAQ #30 for
instructions on how to obtain a PIN.
You can use the Internet or touch-tone telephone to access myPay. On the Internet, you can reach the myPay website at:
NOTE: Web TV users should access myPay through the
http://www.dod.mil/dfas site,
or go directly to the myPay home page at https://mypay.dfas.mil/mypay.aspx
. Enter your SSN or Alternate ID and PIN and click on the GO button, your SSN or Alternate ID and
PIN will disappear, please scroll down the page for the Main Menu Selections.
You will be able to click on any of the items listed on the menu.
Using a touch-tone telephone, contact myPay at:
- if you are calling from the continental U.S., call toll-free
at 1-877-363-3677
- if you are calling from outside of the continental U.S., call commercial at (478) 757-3119.
For security reasons, DO NOT use a cellular phone when calling
myPay. You cannot reach a customer service representative at the myPay
telephone number.
For additional information or assistance, contact the DFAS
Centralized Customer Support Unit toll free at 1-888-DFAS411 or 1-888-332-7411, or call commercial
at (216) 522-5096, or use the Defense Switching Network (DSN) at
580-5096. The Customer Support Unit is available Monday through Friday, from 7
A.M. till 6:30 P.M. Eastern Standard time. You may also contact your customer
service representative (see FAQ # 33).
10) Why do I keep getting a "Domain Not Found" error?
Check that you are typing https://mypay.dfas.mil/
for the URL (location). Also, there could be a problem with the domain service
or the connection link you are using.
11) What do I do with Pop-Up Blockers?
- Internet Explorer browser users can eliminate the pop-up blocker problem by following these steps.
1. Click on the "Tools" menu
2. Click on "Internet Options"
3. Click the "Security" tab
4. Click the "Trusted Sites" icon
5. Click the "Sites" button
6. Copy https://mypay.dfas.mil into the Add this web site to the zone field
7. Click the "ADD" button
8. Click the "OK" button
- Mozilla browser users can eliminate the pop-up blocker problem by following these steps.
1. Click on the "Tools" menu
2. Choose "Options"
3. Click on the "Web Features" category
4. Click "Add Site"
5. Copy Https://mypay.dfas.mil into the "Add Web Site" field
You can also temporarily disable some pop-up blockers by holding down the CTRL key while you click on the GO button. This will usually disable most pop-up blockers.
12) Why isn't my pay system accessible?
First, verify that your pay system is available (see FAQ #34).
If your pay system is available but is still not listed your account may not be
on-line due to account maintenance, recent transfer or retirement.
13) Why can't I enter my full Social Security Number (SSN)?
Dashes and special characters are not allowed. Type only the
numbers in your Social Security Number.
NOTE: If you are using special interpretive software, such as a
screen reader, you should set the special software to read forms ("forms
mode"). If you do not have "forms mode" turned on, you may not be able to
change data items in the myPay on-line forms. For some software, you can turn
"forms mode" on by pressing the ENTER or RETURN key. Check your software's
on-line help for instructions.
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14) How private is my data in myPay?
Privacy Act Statement:
The information you provide to the myPay system is covered by the Privacy Act of 1974. To receive a copy of the Privacy Act Statement for the actions you enter into the system, please see your Local Finance Office or your Customer Service Representative.
AUTHORITY:
Title 5 U.S.C. Chapters 53, 55 and 81; Title 10 U.S.C. Chapters 11, 61-73; Title 37 U.S.C.; GAO Manual for Guidance of Federal Agencies, Title 6, Chapter 4, para. 4.2.B.2; and E.O. 9397
PRINCIPAL PURPOSES:
Information is collected to allow Army, Navy and Air Force active and reserve military paid by the Defense Joint Military Pay System (DJMS); active and reserve Marines paid by the Marine Corps Total Force System (MCTFS); civilians paid by the Defense Civilian Pay System (DCPS); and retirees/annuitants paid by the Defense Retiree/Annuitant Pay System (DRAS) to execute changes to certain payroll information and to validate the employee in the event he/she needs to reestablish a Personal Identification Number (PIN).
ROUTINE USES:
Payroll data will be disclosed to financial institutions or other entities as designated by the employee to receive such information.
DISCLOSURE:
Voluntary. However, if the employee fails to provide the information requested, DFAS will not be able to process the request. DFAS is authorized to collect and use this information based on the myPay Privacy Act systems notice that is published in the Federal Register, (71 FR 34898, June 16, 2006). The system identifier is T 7336.
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15) What is myPay?
myPay is an innovative, automated system that puts you in
control of processing certain discretionary pay data items without using paper
forms. You can also get your pay and tax statements, and travel advice of
payment using myPay.
16) Why should I use myPay?
myPay saves time - myPay eliminates the need to write letters
or fill out forms by letting you make your own changes immediately with
user-friendly technology.
myPay is convenient - You can access myPay nearly 24 hours a
day, 7 days a week to change or review your current information, or to check
your most recent pay statement.
myPay is reliable - myPay has the same procedural checks for
accuracy as our paper forms.
17) When is myPay available?
myPay is available nearly 24 hours a day, 7 days a week. Refer
to FAQ #34 for the exceptions to this availability.
18) Which pay changes can I make using myPay?
You can change a variety of discretionary payroll items. You
can get a current list of the items you can change from myPay, your servicing
payroll office, or your customer service representative.
19) When will my changes be effective?
Upon completion and acceptance of a change, myPay will display
a "NO LATER THAN" date. Your change will be effective on or before the date
myPay displays.
Annuitants, Military (all services & components), Civilians
and Retirees: You can verify the change to your account by accessing
myPay three to seven business days after you make the change, or by contacting
your customer service representative (see FAQ #33).
20) How will I know that my change was made?
In keeping with government streamlining efforts and to reduce
the use of paper, myPay takes advantage of existing technology and is
paperless, so you will not receive any written confirmation. However,
myPay displays a "NO LATER THAN" date before and after your
change is accepted. Any change you make to your account should be posted no
later than this date. You must receive this notification message to ensure
that your action has been accepted. If your change does not appear on your account by then,
contact your customer service representative (see FAQ #33).
Military (Active and Reserve), and Civilians:
You may check your Leave and Earnings Statement (LES) to
verify that your change was processed.
Annuitants:
You will receive a pay statement in the mail each time you
make a change to your account.
Retirees:
If you make a change to your allotments or federal tax
withholding amount, you will receive a Retiree Account Statement (RAS) in the
mail reflecting the change in your net pay unless you have elected to receive your RAS electronically.
21) When I change my home address, will it affect the address of
bonds that should be sent to my home?
Civilians: If the address on a bond is identical to
your home address, it may automatically change when the home address is
changed.
All other myPay users: Changing your home address will
not affect the address of your bonds.
22) I am in a tax exempt status. How does this affect
changes I wish to make to my federal taxes?
Civilians: If you filed a W-4 to be in a tax-exempt
status, you are not allowed to make federal tax changes.
All Military Members except for Cadets/Midshipmen and Retirees:
With the exception of special statuses, you are allowed to make federal tax
exemption changes using myPay.
23) I entered an amount in the federal tax additional
withholding amount block. How much money will actually be deducted from
my pay each payday?
Civilians: The amount that will be deducted each pay
period will be the additional amount entered in addition to the tax withholding
based on your current filing status (marital status and exemptions).
All Other Employees/Members except for Former Spouse and
Cadets/Midshipmen: The amount you enter will be deducted each month,
(one-half each payday if you have two paydays per month) in addition to the tax
withholding based on your current filing status (marital status and
exemptions).
24) Can I change my financial allotments?
All Active Military Members, Military Retirees, and Civilians:
You can change your direct deposit financial allotments using myPay.
Warning: Court /support agencies require a case number for payment transactions.
You cannot enter a case number and additional information using myPay. Please see your service payroll
representative to change any court ordered child/alimony support payments.
Annuitants, Former Spouse and Cadets/Midshipmen: This
option does not apply to you.
25) Is there a maximum amount for my financial allotments
(including new allotments and increases)?
myPay allows eligible employees/members to start or increase a
financial allotment for any amount as long as it does not exceed the amount of
available net pay.
Civilian employees should determine their net pay
amount before starting any allotments to ensure that existing allotments are
not affected by any new allotments.
26) How many financial allotments can I start?
Active Duty Members and Retirees: You are limited by
DoD regulations in the number of allotments that you can start.
Warning: Court /support agencies require a case number for
payment transactions. You cannot enter a case number and additional information using myPay.
Please see your service payroll representative to start any court ordered child/alimony support payments.
Civilians: myPay will allow you to start a maximum of
seven financial allotments.
Annuitants, Former Spouse and Cadets/Midshipmen: This
option does not apply to you.
27) What should I do if I find out the change I made on myPay
was incorrect or was not the change that I wanted to make?
Any changes you make using myPay can be corrected using myPay
at any time. Please submit your change only once. The change will post
according to your pay system's update schedule.
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28) What information do I need to be able to use myPay?
In order to use myPay, you need your Social Security Number (SSN)/Alternate ID and myPay
Personal Identification Number (PIN). Depending on what you want to do in
myPay, you might need additional information.
When a military member retires or transfers to the reserves,
the retiree or reserve member may continue to use the same PIN that they used
while on active duty to access their myPay retired or reserve pay account
information.
29) What happens if I do not know or have suspended my PIN?
If you do not know or have suspended your Customized PIN or temporary PIN,
you must request a new temporary PIN. Click on the New PIN button on the myPay home page.
After you have entered your Social Security Number and selected the 'YES' button this process
will attempt to determine if we can mail a new random temporary PIN to your address of record in your pay system OR if
we can email to a pre-registered address. Security Restrictions allow PINs to be Emailed that have been pre-registered
from the appropriate administrator or to a pre-defined Secure Personal Email you provided previously in myPay. If we cannot
mail/email a new random temporary PIN to you, the screen will display procedures for obtaining a new PIN. Please check with your
local finance/pay office, they may be able to assist you in obtaining a PIN.
Note: If you are offered the PIN by email or PIN by mail option and your email or home address
of record has not been updated you can fax or mail your request for a PIN reset. Please check with your local finance/pay office before you fax or mail in your request.
You can also scan your ID card and attach it to your email. Please include the following information:
- Name
- SSN
- Copy of your government photo ID (If you do not have a government photo ID, you can send a copy of your driver's license or other photo ID.)
- Daytime phone number
- Signature
- FAX: 216-522-5800
Send this information to:
DFAS-Cleveland/PMCAA
Attention myPay
1240 East 9th Street
Cleveland, Ohio 44199
If you Fax, Mail or email your request, your new Temporary PIN will be set to the last five numbers of your SSN.
Please wait at least two business days before attempting to use your new temporary PIN (allow additional time if you mailed your request).
You will not receive any notification that your temporary PIN has been reset.
If this process does not work for you or you need additional assistance with obtaining a PIN, please contact the
Customer Support Unit Toll Free at 1-888-DFAS411 or 1-888-332-7411, Commercial 216-522-5096 or Defense Switching Network (DSN) at 580-5096.
30) How do I get a Personal Identification Number
(PIN)?
If you have lost, do not remember or have not received a PIN, click on the New PIN button
on the myPay home page. After you have entered your Social Security Number and selected the 'YES' button, this process
will attempt to determine if we can mail a new random temporary PIN to your address of record in your pay system OR if
we can email to a pre-registered address. Security Restrictions allow PINs to be emailed that have been pre-registered
from the appropriate administrator or to a pre-defined Secure Personal Email you provided previously in myPay. If we cannot mail/email
a new random temporary PIN to you, the screen will display procedures for obtaining a new PIN. Please check with your local finance/pay office, they
may be able to assist you in obtaining a PIN.
Note: If you are offered the PIN by email or PIN by mail option and your email or home address of record
has not been updated you can fax or mail your request for a PIN reset. Please check with your local finance/pay office before you fax or mail in your request.
You can also scan your ID card and attach it to your email. Please include the following information:
- Name
- SSN
- Copy of your government photo ID (If you do not have a
government photo ID, you can send a copy of your driver's license or other
photo ID.)
- Daytime phone number
- Signature
FAX: 216-522-5800 or
Send this information to:
DFAS-Cleveland/PMCAA
Attention myPay
1240 East 9th Street
Cleveland, Ohio 44199
If you Fax or Mail your
request, your new Temporary PIN will be set to the last five numbers of
your SSN. Please wait at least two business
days before attempting to use your new temporary PIN (allow additional time if
you mailed your request). You will not receive any notification that
your temporary PIN has been reset.
If you need additional assistance with obtaining a PIN,
please contact the Customer Support Unit Toll Free at 1-888-DFAS411 or 1-888-332-7411, Commercial 216-522-5096 or Defense Switching Network (DSN) at 580-5096.
31) Can I change my PIN?
Yes. You can change your PIN at any time by clicking on the
"Change PIN" option on the Personal Settings page. You must enter your new PIN
twice.
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32) What kind of help does the DFAS Centralized Customer Support
Unit provide?
For problems using myPay, or with your myPay PIN, contact the DFAS Centralized
Customer Support Unit toll-free at 1-888-DFAS411 or 1-888-332-7411 or commercial at (216) 522-5096 or
Defense Switching Network (DSN) at 580-5096. This support line is available Monday through Friday, 7:00 A.M.
to 6:30 P.M. Eastern Standard Time.
The Centralized Customer Support Unit can provide assistance on
how to use the options available to you in myPay. The Centralized Customer
Support Unit will also provide support for establishing and changing your PIN.
For ALL other payroll information please contact your servicing
pay office or your customer service representatives as shown in FAQ #33.
33) Who can help me with my pay account?
Questions concerning SPECIFIC PAY ACCOUNT INFORMATION should
be directed to the servicing payroll office or to your normal customer service
representative as follows:
| Civilian Employees |
Your local Customer Service Representative |
| Military Retirees |
1-800-321-1080 |
| Annuitants |
1-800-321-1080 (US) or (216) 522-5955
(Outside US) |
| Military Former Spouses |
1-888-DFAS411 or 1-888-332-7411 |
| Military Members: |
| U.S. Air Force Active |
Your Local Finance Office |
| U.S. Air Force Reserves |
Your Local Reserve Center Finance Office |
| U.S. Army Active |
Your servicing Defense Military Pay Office or Finance
Battalion |
| U.S. Army Reserves |
1-888-DFAS411 or 1-888-332-7411 or your administrative unit |
| U.S. National Guard |
1-888-DFAS411 or 1-888-332-7411 or your administrative unit |
| U.S. Army Separatees |
1-888-DFAS411 or 1-888-332-7411 |
| U.S. Marine Corps Active |
Your Local Admin Office |
| U.S. Marine Corps Reserves |
Your Local Admin Office |
| U.S. Navy Active |
1-888-DFAS411 or 1-888-332-7411 or your Local Personnel Support Detachment |
|
U.S. Navy Reserves |
1-888-DFAS411 or 1-888-332-7411 or your Local Reserve Personnel Support Detachment |
|
NAF Employee |
Your local administrative office. |
Military Retirees that are in a non-pay status due to a VA Waiver or Combat Pay can still
access myPay but will have limited options available. Questions should be referred to the customer service previously listed.
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34) myPay has periods of unavailability due to scheduled DFAS
pay system maintenance windows, as shown below. All times are Eastern
Time.
Pay System |
Days |
Times (Eastern Time) |
| All |
Daily (Except Saturday and Monday) |
00:01 A.M. - 01:00 A.M. |
| |
Every Sunday |
00:01 A.M. - 1:00 A.M. |
| Civilian |
Saturday-Sunday at end of Pay Period |
11:00 P.M. (Sat) - 1:00 A.M. (Sun) |
| Marine Corps |
Every Friday |
8:00 P.M. -11:00 P.M. |
35) Where can I find more information about the
Defense Finance and Accounting Service (DFAS)?
You can access the DFAS web page at: http://www.dod.mil/dfas
for more information.
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36) How secure and private is my data on myPay?
This is a Department of Defense (DOD) computer system.
This computer system, which includes all related equipment, software, networks, and network devices,
is provided only for official U.S. Government business.
DOD computer systems may be monitored by authorized personnel to ensure
that their use is authorized to manage the system, to facilitate protection against unauthorized access, and to verify
security procedures. During these activities, information stored on this system may be examined, copied and used for authorized
security purposes, and data or programs may be placed into this system. Use of this or any other DOD interest computer system constitutes
consent to monitoring at all times.
The unique combination of SSN, PIN, and a DOD-specific telephone number used to access myPay makes myPay
as secure as using an automated teller machine (ATM) at a bank. myPay users must use a browser with Secure Socket Layers (SSL) protocol with
128-bit encryption software (strong encryption). This combination prevents information from being retrieved by someone else while it is being
transmitted.
While myPay uses a variety of security features to protect your data in our system, it is also important that you do everything you can to protect
data from being compromised or captured on your computer, especially when using personal computers at home. Here are several things you should consider to protect your data not only when using myPay, but any electronic commerce activity
(e.g. on-line banking, credit card purchases, etc.):
1. Install operating system and application software (e.g. Internet Explorer) updates regularly. Many of these updates are issued to fix security problems which have been identified.
2. Install and use anti-virus software and personal firewalls. Keep this software updated. The correct use of these programs can help protect your system from being compromised by malicious software (e.g. software which can capture information processed on your computer, etc). The DOD CERT makes this type of software available for DOD active employees (military and civilian) at: https://www.jtfgno.mil/antivirus/home_use.htm
3. Do not store your various User-IDs and passwords in files on your computer. If someone gains access to your computer this is the type of information they look for and would aid them in accessing your account.
4. After using your browser (e.g. Internet Explorer, etc) to access a site where you process sensitive information (e.g. myPay, your bank account, etc.) close all of your browser windows and restart a new browser session. Sometimes the browser can hold that information in memory (e.g. cache, etc) and some web sites know where to look to find it.
5. Be very careful when installing software that gives others access to your computer. Remote service software or peer-to-peer software used for file sharing can create unintended openings into your computer that outsiders can use if the software is not configured correctly.
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37) May I view and print my Leave and Earnings Statement (LES) or Pay Statement
on-line?
All Active/Reserve Military and Civilians:
You can view and print your Leave and Earnings Statement (LES) on-line. You may
access your LES from the "Main Menu" by clicking on the Leave and Earnings Statement (LES)
option. If you have trouble reading the graphic version of your LES, you can
click on the "Text Version" link. The text version of your LES lists all your
LES pay data items in a single column.
Your LESs will remain available for a
temporary period of time after your separation.
For Non Appropriated Fund employees: Your
last three LESs will remain available until they have cycled off through normal
monthly updates.
For Army, Navy and Air Force (Active):
Your last 12 LESs will remain available until they have cycled off through
normal monthly updates.
For Army, Navy, and Air Force (Reserve):
Your LESs for the last three months will remain available until they have
cycled off through normal monthly updates.
For Marines (Active and Reserve): Your
last 12 LESs will remain available until they have cycled off through normal
monthly updates.
For Civilians: A new section has been added to your Leave and Earnings Statement titled Benefits Paid By The Government For You. If you have any questions related to the information contained in this section, please contact your Agency or Customer Service Representative. Your last 26 LESs will remain available until they have cycled off through normal pay period updates.
Annuitants and Retired Military: You can
view and print your account statements on-line. If you have trouble reading the
graphic version of your account statement, you can click on the "Text Version"
link. The text version of your account statement lists all of your pay data
items information in a single column.
Former Spouses: You can view and print your
Pay Statements on-line. You may access your Pay Statement from the “Main Menu”
by clicking on the Payment Information option. If you have trouble reading the
graphic version of your Pay Statement, you can click on the “Text Version”
link. The text version of your Pay Statement lists all of your pay data items
information in a single column.
38) Will I continue to receive my hard copy Leave
and Earnings Statement (LES) or Pay statement?
Service or Agency Policy will determine if
delivery of your hard copy Leave and Earnings Statement (LES) or pay statement will remain the
same. However, if you like viewing and printing your LES electronically, you
can use myPay to stop the delivery of your hard copy LES or pay statement. (Not available for
Former Spouses)
39) How do I stop delivery of my hard
copy LES or Pay statement?
You will find the option to stop the hard copy
delivery of your LES or pay statement on the Main Menu. You may
also use the myPay Interactive Voice Response System (IVRS) toll-free at
1-877-363-3677, or commercial at (478) 757-3119 to stop hard copy
delivery of the LES or pay statement. (Not available for Former Spouses)
40) Once I have
elected to stop hard copy delivery, can I start it back up later?
Yes. Using the same process described above, you
can re-start the hard copy delivery of your LES or pay statement. Service or Agency Policy will
determine if delivery of your hard copy Leave and Earnings Statement or pay statement will
resume.
41)Can I print my LES or Pay Statement?
Yes. There are instructions under Help on how to
print your LES or Pay Statement.
42) I am having problems printing my LES or Pay
Statement. What should I do?
We recommend that you select the Printer Friendly Version of
your LES if you desire to print or save your LES. It requires Adobe Acrobat Reader.
Often, Acrobat Reader is already added to web browsers. If you don't have Adobe
Reader and applicable security policies allow you to install it, it can be downloaded
at http://www.adobe.com/products/acrobat/readermain.html.
If you prefer the HTML version, you can print it. However, you may have to make
adjustments to your margins in your browser Page Setup for optimal printing of the HTML version.
If your LES or Pay Statement is cut off at any margin, go to the myPay Home Page to adjust
the margins of your browser. Once the myPay Home Page is opened, access the "File" dropdown
menu and select "Page Setup". Within the "Page Setup" window, adjust the left and right margins to .25 inches
and the top and bottom margins to .5 inches. If that does not solve the problem, click on the View menu,
Select "Text Size", and click on medium. If you continue to have the problem after following the above
instructions, click on the Tools menu, select "Internet Options", click the General Tab, click the Fonts
button, select "Latin Based", select "Arial Narrow" or "New Times Roman" and click OK and click OK.
For all other printing issues, please contact the DFAS Centralized Customer Support Unit at 1-888-DFAS411 or 1-888-332-7411, or commercial at (216) 522-5096, or Defense Switching Network (DSN) at 580-5096.
43) Can I save my LES or Pay Statement as a file
on a disk, instead of printing it?
We recommend that you select the Printer Friendly Version of
your LES if you desire to print or save your LES. It requires Adobe Acrobat Reader.
Often, Acrobat Reader is already added to web browsers. If you don't have Adobe
Reader and applicable security policies allow you to install it, it can be downloaded
at http://www.adobe.com/products/acrobat/readermain.html.
If you prefer the HTML version and you are using Internet Explorer
version 5.0 or higher, you can save your LES or Pay Statement as an HTML file on a disk
or your hard drive by using the Save Option button displayed above your LES or Pay Statement.
Follow the screen instructions displayed by your browser.
.If you prefer the HTML version and you are a Netscape user, hold the Control key
("Ctrl") down and press the letter "s". This will open the "Save As" window. Select the disk to save to in
"Save In". Then, for the file name, make the first part of the file name whatever you want, but type in the
extension ".html". For example, you might name your file "LES15.html". Do NOT change the file type. Click "Save".
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44) What TSP transactions can be made via myPay?
TSP via myPay is available only to Active/Reserve Military
Members, Health and Human Services (HHS) Employees and Environmental Protection Agency (EPA) employees.
The following transactions can be made:
Start enrollment of TSP at anytime unless you make a financial
hardship withdrawal, you may not make contributions for six months following the withdrawal.
-
Military Members can start or change percentage of basic pay/incentive pay/special pay
at any time if they are contributing to basic pay.
-
Cancel contributions at any time throughout the year.
45) When can I sign up for the TSP?
If you are eligible, you can sign up to contribute to the TSP at any time.
46) Where can I get a TSP form?
Changes to your TSP can be made through myPay and
do not require a form. However, if you prefer to submit a paper form (available
on the TSP Web site, at www.tsp.gov
) or if you are interested in a loan, you must contact your servicing
personnel-payroll office.
47) What is the percentage of contribution that I
can elect?
The maximum contribution allowed from basic pay
for pay periods beginning in:
2006 and thereafter...TSP contributions limits eliminated
Military Members: The Thrift Savings Program provides an opportunity to invest in your future.
You have the opportunity to elect 100% of “resulting pay” which is gross basic pay less
mandatory deductions and TSP loan payments. Military members can also contribute from 1% to 100%
of any incentive pay; special pay or bonus pay if they elect to contribute to basic pay. Choose your
TSP election percentage wisely and remember to consider your other monthly obligations. You should
carefully calculate the percentage of basic pay allocated to TSP per month keeping in mind the total
TSP contribution amount for 2007 is $15,500 deferred and up to $45,000 total of exempt and deferred if
you have been deployed to a combat zone. Also consider all current deductions such as; Social Security
and Medicare tax (i.e., 7.65% of basic pay); garnishments; alimony; child support; and all allotments.
Determine your ability to maximize your TSP contribution while maintaining enough funds to support your lifestyle.
In cases where your percentage election exceeds resulting pay (i.e., pay after deductions) DFAS will work with
you and your supporting finance office to provide the TSP percentage that is closest to the percentage you elected.
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Internal Revenue Code section 402(g) and section
415(c) may limit your annual contributions. See the Summary of the Thrift
Savings Plan for the Uniformed Services for more information about
these statutory limitations.
48) How can I make fund allocation changes?
myPay does not allow you to change the investment
of your contributions. To change the investment of your contributions, you may visit the TSP web site at
http://www.tsp.gov or submit form
TSP-50 available from your servicing personnel or payroll office.
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49) What type of Savings Bonds changes may I make
in myPay?
If you have a Savings Bond option, myPay will
allow you to start, change, or stop your Savings Bonds. You should use either a
paper form or myPay to make Savings Bond changes, not both. Army, Navy and Air
Force customers will not be able to Stop Savings Bonds via myPay.
You may purchase both Series EE and Series I
bonds. Series EE bonds are available in the following denominations: $100,
$200, $500, and $1,000. Series I bonds are available in the following
denominations: $50, $75, $100, $200, $500, and $1,000.
To Start or Change a bond, you need the following
information: The Bond owner's name and Social Security Number, the mailing
address for the bond, and the name of the Co-owner or Beneficiary, if any.
There is a limit of one Owner and one Co-owner or Beneficiary per bond.
INFORMATION FOR BONDS HELD IN SAFEKEEPING FOR
MILITARY MEMBERS:
The savings bond system allows ACTIVE DUTY MEMBERS
for all branches of military service, to request bonds they have purchased
through allotment deductions to be kept in safekeeping. These bonds are held
until the member requests the bonds to be mailed to a current mailing address.
Requests must contain the members name, Social Security Number, a valid mailing
address and the bonds they want mailed. Thirty days must be allowed before a
member can claim non-receipt of a bond. The members signed request may
be submitted in writing or by fax.
Navy members may submit their signed
request in writing or by fax to:
DFAS-CLEVELAND CENTER
1240 EAST NINTH STREET
CLEVELAND OHIO 44199
ATTN: CODE ADBEB
FAX REQUEST TO: DFAS-CL, CODE ADBEB AT
216-522-6358.
PHONE VOICE: 1-888-332-7411
Marine Corps members may submit their
signed request in writing or by fax to:
DFAS-KC/FDMCB
BONDS SECTION
1500 E. 95TH ST.
KANSAS CITY MO. 64197-0001
FAX: 816-926-8921 OR DSN 465-8921
PHONE VOICE: 816-926-5303
DSN VOICE: 465-5303
Army members may submit their signed
request in writing or by fax to:
DFAS-IN
ATTN: ADCABG
8899 EAST 56TH STREET
INDIANAPOLIS IN 46249
FAX: 317-510-2731 or DSN 699-2731
PHONE VOICE: 317-510-0586 or 1-877-338-3327
DSN VOICE: 699-0586
Air Force members may submit their signed
request in writing or by fax to:
DFAS-ADCT/DE
ATTN: SAFEKEEPING
PO BOX 173659
DENVER CO 80279-0030
FAX: (303) 676-7899
PHONE VOICE: 1-800-755-7584
DSN VOICE: 926-7638
DSN Fax: 926-7899
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50) What type of state tax changes may I make in
myPay?
If you have a state tax option, and your state
taxing authority has an agreement with the Department of Defense, you will be
able to use myPay to change your state tax withholding.
For Civilians, you now have the option to change
your state taxing authority. You must designate an Official U.S. Postal code
for the state you are selecting.
Military (Active and Reserve), you will not be
permitted to add or change a state tax authority. To change your state tax
authority you must see your customer service representative or local finance
office.
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51) May I view and print my tax statement on-line?
This option is not available for Former Spouses, Civilian Permanent Change of Station W-2s or Military DITY (Do it Yourself) W-2s.
We recommend that you use the Printer Friendly Version of your tax statement. The Printer Friendly Version of your W-2, W-2C , 1099R or 1042S is available by clicking the "Printer Friendly" button at the top of the tax statement page. It requires Adobe Acrobat Reader. Often, Acrobat Reader is already added to web browsers. If you don't have Adobe Reader and applicable security policies allow you to install it, it can be downloaded at http://www.adobe.com/products/acrobat/readermain.html. Before filing your tax statement with your tax return, carefully separate the copies printed on a single page. When filing your tax return, you are not required to include/send the instructions on the back of the W-2.
Some Internet Explorer users may encounter one of the following problems when they attempt to use the printer friendly version of the W-2. Some may see a File Download dialog box and others may see an error message, "Internet Explorer cannot download...". Both of these conditions can be addressed by following these steps. 1. Click the Tools Menu at the top of your Internet Explorer browser. 2. Click "Internet Options". 3. Click the Advanced tab. 4. Scroll down until you find the "Do not save encrypted pages to disk". 5. Remove the checkmark from the box adjacent to that text. 6. Click the Apply button. 7. Click the OK button.
If Acrobat Reader is not available to you or you prefer HTML, you can print the HTML version of your tax statement. Follow these instructions. The appearance of the tax statement varies according to the Browser used and your PC's resolution. You will have to adjust your Page Setup for the best printing results. For Internet Explorer, begin with setting the Top and Bottom margins at ".50" inches and the Right and Left margins at ".25" inches. For Netscape, begin with setting the Top and Bottom margins at ".08" inches and the Right and Left margins at ".10" inches. For printing the W-2C on Internet Explorer, begin with setting the Top and Bottom margins at “.80” inches and the Right and Left margins at “.25” inches. For printing the W-2C on Netscape, begin with setting the Top and Bottom margins at “.08” inches and the Right and Left margins at “.10” inches.
For Internet Explorer and Netscape if you see a URL, page number, etc. on your printed copy, use Page Setup to clear out the Header and Footer information. Most Browser defaults are set to capture this information so that when an individual prints from the Internet, they will know where the printed data came from. Finally, if you do not want to print the "Back" and "Print" buttons on an extra page, count the number of W-2/W-2C Forms displayed. For every 2 forms displayed there will be one print page. Example, if you have 4 W-2 Forms displayed, the current setup will print 2 on page 1, 2 on page 2, and the Buttons on page 3. So if you set the print range to print only pages 1 through 2, you save a page that contains only the 2 buttons. For Netscape, when you save your W-2/W-2C, if unrecognizable characters are displayed you must change your default setting to “WEB Page, HTML Only”. This will ensure that the unrecognizable characters are not displayed.
For Civilians: You can view, print and save your tax statement. The tax statement displayed on myPay is the end of year tax statement. Additionally, if the tax statement displayed is incorrect, please see your customer service representative.
Retirees: You can view, print and save your tax statements. The tax statement displayed on myPay is the end of year tax statement. Additionally, if the tax statement displayed is incorrect, please contact your customer service representative.
Non Appropriated Fund employees: You can view, print and save your tax statement. You may access your W-2 from the “Main Menu” by clicking on the Tax Statement (W-2) option. Any corrected tax statements issued will not be reflected in myPay. Additionally, if the tax statement displayed is incorrect, please see your installation representative
For Active/Reserve Military: You may view, print and save your W-2 Wage and Tax Statement on-line. You may access your W-2 from the “Main Menu” by clicking on the Tax Statement (W-2) option. If you have trouble reading the graphic version of your W-2, you can click on the “Text Version” link. The text version of your W-2 lists all your W-2 data items in a single column.
Before filing your W-2 or W-2C with your tax return, carefully separate the copies printed on a single page. When filing your tax return, you are not required to include/send the instructions on the back of the W-2. If Acrobat Reader is not available to you or you prefer HTML, you can print the HTML version of your W-2 or W-2C. Instructions for doing so are on the on-line display of your electronic W-2.
For all other printing issues, please contact the DFAS Centralized Customer Support Unit at 1-888-DFAS411 or 1-888-332-7411, or commercial at (216) 522-5096, or Defense Switching Network (DSN) at 580-5096.
You will be able to access myPay and view your W-2 for one (1) year after you are no longer in a pay status or separated.
Army Active, Army Reserve and Army Guard soldiers are able to view, print and save their Student Loan Repayment Program (SLRP) tax statements on myPay.
52) How do I stop delivery of my hard copy W-2?
On the myPay homepage under the
shortcut to your account, you may select "Turn on/off Hard Copy of W-2. Also,
on the Main Menu, click on "Turn on/off Hard Copy W-2". This will give you the
option to stop the hard copy delivery of your W-2. Non-Appropriated Fund
employees cannot use this option at this time.
53) Once I have elected to stop hard copy of delivery of my W-2,
can I start it back up later?
Annually during the period
December 1 through January 31,no change can be made to the W-2 delivery method.
Using the same process described above, you can make changes to the W-2
delivery method outside of the above "no change" period.
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54) What is Travel Advice Of Payment (AOP)?
The Travel Advice of Payment (AOP) option provides myPay users with the capability to view and print their processed TDY Travel Vounchers on-line.
55) May I view and print my Travel Advice of Payment (AOP)
statement on-line?
You may access your AOP from the "Main Menu" by clicking on the "Travel Voucher Advice of Payment” AOP option. If you have any trouble printing your Travel AOP, refer to the suggestions in FAQ #42.
In general, DFAS Indianapolis processes vouchers for Army military and civilian employees, while DFAS Cleveland processes vouchers for Navy military and civilian employees, DFAS Columbus processes vouchers for DFAS civilians and civilian employees from other Defense Agencies, and DFAS-Kansas City processes vouchers for Marine Corps military.
Effective September 19, 2005, Defense Travel System (DTS) vouchers are available for the Air Force, Army, Navy, Marines and Civilians.
56) Will all of my Travel Advice of Payment (AOP) statements be
available?
NO. myPay will make travel vouchers available for six
months from the date the voucher was paid. Once a voucher is older than
six months, that particular voucher will not be available in myPay.
Although the vast majority of vouchers processed by
DFAS-Indianapolis and DFAS-Columbus are available, there are some "rare" travel
vouchers that will not be on line for these centers.
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57) What are the different types of Direct Deposit categories?
NET PAY EFT: Your Current Direct Deposit Information for your
Paycheck.
TRAVEL EFT: Your Current Direct Deposit information for your
Travel Pay (Army Active and Reserve only).
MISCELLANEOUS EFT: Your Current Direct Deposit information for
your Miscellaneous Reimbursements (Army Active and Reserve only).
All EFT options provide the capability to View/Change the
Financial Institution, account type and account number.
If you are starting or changing a Direct Deposit and your new
routing transit number (RTN) does not work, please verify the number with your
financial institution. . If the number is valid, please notify the DFAS Centralized Customer Support Unit at 1-888-DFAS411 or 1-888-332-7411, or commercial at (216) 522-5096, or Defense Switching Network (DSN) at 580-5096 of the discrepancy.
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58) Who should I contact if I have questions about my Savings Deposit Program (SDP) account statement or 1099-INT?
Contact the Centralized Customer Support Unit at 1-888-DFAS411 or 1-888-332-7411, or commercial (216) 522-5096, or Defense Switching Network (DSN) 580-5096 (7:00 A.M. – 6:30 P.M. / Eastern time)
59) Who is eligible to participate in the Savings Deposit Program?
Members of the Armed Forces serving in specified combat zones or in support of a contingency operation are authorized to make deposits. Service members must be in receipt of Hostile Fire Pay and be deployed for at least 30 consecutive days or at least 1 day in each of 3 consecutive months. Contact your Finance Office to verify your eligibility.
60) How may contributions be made?
Members may contribute up to 100% of their disposable (net) pay. Contributions may be made either by a savings allotment with a unique bank routing number, or by cash (or check) deposit. Make the deposit or start the allotment at your local pay office. When reviewing your statement, keep in mind that there may be a delay in the posting of cash deposits.
61) What is the maximum that I may deposit?
There is no limit on the amount that may be contributed; however no interest is paid on amounts exceeding $10,000.00. If you are depositing by allotment it will not stop automatically when the balance reaches $10,000.00. You must monitor the balance and request the allotment be stopped.
62) What is the interest rate?
The interest rate is 10% annually, earned at 2.5% per quarter. No interest is paid on amounts exceeding $10,000.00. Deposits made by the 10th of a month will earn interest from the 1st of that month. Deposits made after the 10th accrue interest from the first day of the following month. Your account will continue to earn interest for 90 days after leaving the combat zone. Combat zone departure must be posted in order for interest accrual to be correctly stopped.
63) Is interest taxable?
Yes, the interest is taxable. Combat zone rules do not apply. No federal or state tax is withheld. A 1099-INT is issued no later than January 31st for Savings Deposit Program interest. If you do not receive your 1099-INT in the mail you may contact Customer Support to request that it be reissued to you.
64) How may I withdraw the money in my account?
Use the SDP Withdrawal Request option in myPay either on the Main Menu or the link on the account statement. You may expect payment 10 – 14 business days after submission.
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65) What is a restricted access Personal Identification Number (PIN)?
You now have the ability to establish a Restricted Access PIN. The Restricted Access PIN may be given to others along with your Social Security Number to view your pay or tax statements without allowing them to create any pay changes. You may establish a restricted access PIN by clicking on the Personal Setting Page, and selecting the Restricted Access PIN option. You may delete the restricted access PIN at any time. If the user suspends their restricted access PIN you must reset the PIN and provide that new PIN number to the user.
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66) What is an alternate LOGIN ID?
You are now able to choose an alternate LOGIN identification (ID) to access myPay. You may create an alternate LOGIN ID by clicking on the Personal Setting Page, and selecting the Change LOGIN ID option. After you establish a LOGIN ID, you will no longer be able to use your Social Security Number to access myPay unless you are using a Restricted Access PIN.
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